We are seeking an entry-level support operator for our French and German editions who will work closely with our French and German Site Managers. The successful candidate will be part of a wider international team and will be required to handle the two website’s support requests, moderate the users’ comments and conduct a number of daily maintenance tasks.
This role will be carried out during CET office hours, working from home, and on the basis of a freelance contract.
Key responsibilities:
- User ticket support
- User comment moderation
- Site & feed checks
Requirements
- Fluent in German & French at native level in reading and writing
- Proficiency in English
- Excellent written and verbal communication skills
- Broad-based understanding of global financial markets
- Customer support background
- High level of motivation with the ability to work independently and manage multiple priorities
And it would be advantageous if you had:
- Customer service experience in the financial field
- Experience in website management