Investing.com is a financial markets platform providing real-time data, quotes, charts, financial tools, breaking news and analysis across 300 exchanges around the world in 44 language editions. With over 150,000 financial instruments covered, Investing.com offers unlimited access to cutting-edge financial market tools such as customized portfolios, personal alerts, calendars, calculators, and financial insights, completely free of charge.
We deliver this data to 50 million unique monthly users, generating more than 3 billion page views each month, making Investing.com one of the top three global financial websites.
Investing.com has 300 people around the globe including our offices in Tel Aviv, Madrid and Shenzhen.
We are looking to hire a highly motivated Financial Support Specialist for our growing Customer Support team.
This role is offered on a night shift basis (18:00-03:00), 45 hours per week with an ongoing freelance contract.
What you’ll do;
- Manage support queries via tickets/chat/app reviews for our premium and free products
- Processing multiple requests on various platforms – Web, Android & iOS
- Work with product, R&D and international desk to give a full picture service
- Assist with hardcore financial questions of our premium products, either from newbies or from very experienced users
Requirements
What you'll bring:
- Proven experience in fundamental analysis of financial reports
- Knowledge or experience in financial markets or trading
- Strong analytical skills
- Superior learning capabilities
- Keen attention to detail
- Excellent written and verbal communication skills in English
- Previous experience as a customer support agent
- Ability to work flexible hours
- Familiarity with ZenDesk (or other CRM platforms)
- Familiarity with web and app environments on multiple platforms (Windows, Mac, Android, iOS)
And it would be even better if you had:
- Knowledge of additional languages
- Work experience in a global website support environment
- High level of organizational skills