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Financial Customer Support- Team Leader

Product // Kiev // Full-time

Investing.com is the world’s fastest growing financial portal, currently ranking in the industry’s top 2 sites globally. With its 33 language editions and apps, Investing.com offers real-time quotes, charts, up-to-date financial news, technical analysis and financial tools.


  • Managing a team of 4-6 agents working in shifts:
  • Monitoring their performance
  • Monitoring their productivity
  • Maintaining the flow of support tickets from report to solution
  • Work with multiple departments to ensure a smooth solution of issues


  • Previous experience with managing T1/T2 support departments.
  • Previous experience with troubleshooting problems on mobile (Android, iOS) + web (Windows, Mac) environments.  
  • Familiar with financial markets on a basic-intermediate level.
  • Previous experience with Zendesk and Jira. * Advantage  
  • Personal features: Fast learner, result-driven, detail-oriented, communication skills, advanced English.

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