Investing.com is looking to hire a highly motivated Financial Support Specialist for our growing Customer Support team.
What you’ll be doing:
· Managing support queries via tickets/chat/app reviews for our premium and free products
· Processing multiple requests on various platforms – Web, Android & iOS
· Work with product, R&D, international desk, and more
What you’ll bring:
· Exceptional knowledge of the financial markets and financial reports analysis
· Excellent written and verbal communication skills in English
· Previous experience as a customer support agent – Strong Advantage for premium users support
· Ability to work in flexible hours
· Familiarity with ZenDesk (or other CRM platforms)
· Familiarity with web and app environments on multiple platforms (Windows, Mac, Android, iOS)
· Proven experience in fundamental analysis of financial reports – 2 years min.
· Bachelor/MBA in finance
· Knowledge/experience in financial markets or Trading
· High analytical skills
· Knowledge in additional languages
· Work experience in global websites international desk or support
· High level of organizational skills and capabilities
· Fast learner and highly motivated
· High details orientation
Who we are:
Investing.com is the world’s fastest growing financial portal, currently ranked among the industry’s top 3 sites and one of the top 200 websites in the world. With our multiple language editions and apps, Investing.com offers real-time quotes, charts, breaking news, opinion and analysis on the markets, as well as financial and technical analysis tools.
Founded in 2007, we have 240 people around the globe, including Tel-Aviv, Madrid, Shenzhen, São Paulo and Seoul. We are a top tech employer, focussed on employee experience, wellbeing and development.
To fit right in, we’re looking for someone who is self-motivated and meticulous, with a creative and a resourceful mind, bright, proactive, works well independently and as part of a team.
What we offer:
- A chance to step into the exciting and fast growing world of the online industry.
- A great local and international environment full of friendly people and encouraging managers.
- Influence over 30M high profile traders and investors around the world.
- Enjoy excellent benefits and a high-energy working environment.
Check out openings on our brand new career website: https://www.investing-careers.com/