Investing.com, the leading global financial news & data platform, is on the lookout for a Support Agent to join our dynamic team and deliver exceptional service to both free and premium users.
What you’ll be doing:
- Provide top-tier user support for both free and premium subscribers across web and mobile platforms.
- Offer personalized assistance to premium users, acting as a trusted advisor and ensuring they maximize the value of our tools and resources.
- Develop in-depth expertise in our premium product offerings to efficiently resolve complex user queries.
- Conduct regular checks of the platform, focusing on premium features, to ensure smooth and seamless operations.
- Collaborate closely with internal teams (Product, R&D, QA) to troubleshoot and resolve technical issues, minimizing user impact.
- Use your understanding of global financial markets to provide insightful support tailored to user needs.
What you’ll bring:
- At least 1+ year of experience in customer support, preferably within the financial sector.
- Strong technical proficiency with web and mobile platforms and the ability to quickly learn new tools.
- A proven track record of delivering exceptional support, with an emphasis on VIP or premium-tier service.
- Fluency in English (written and verbal) with excellent communication skills.
- Ability to manage multiple tickets or projects simultaneously, with effective prioritization and minimal supervision.
- Familiarity with website management and customer service best practices.
- High motivation, a proactive problem-solving mindset, and an eye for detail.
- Preferred experience in financial website management or closely related fields.
- Solid knowledge of financial markets, instruments, and trends, coupled with a willingness to stay updated.
Who we are:
Investing.com was founded in 2007 and now has over 250 employees worldwide.
With 60 million monthly unique visitors, 4 billion page views, over 500 million sessions, and coverage of over 300,000 financial instruments, Investing.com is one of the top two global financial websites.
We provide unlimited access to cutting-edge financial market tools—real-time quotes and charts, customized portfolios, personal live alerts, calendars, calculators, and financial insights—completely free of charge.
In addition to global stock markets, we cover world indices, ETFs, commodities, bonds & interest rates, cryptocurrencies, futures, and options. Investing.com strives to be a one-stop shop for traders and investors, with apps available on multiple platforms.
What we offer:
- A chance to join one of the leading financial markets platforms worldwide.
- Challenging assignments in a fast-paced, international environment.
- Excellent benefits and a high-energy working atmosphere.
- Opportunities for professional growth, creativity, and proactive contributions.
- A supportive team culture that values initiative, attention to detail, and collaboration.
As with all Investing.com positions, we’re looking for someone self-motivated, meticulous, and resourceful, with the ability to work both independently and as part of a team.
Check out openings on our career website: https://www.investing-careers.com/
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