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Support Agent

Global Operations // Kyiv // Full-time

Investing.com, the leading global financial news & data platform, is on the lookout for a Support Agent to join our dynamic team and deliver exceptional service to both free and premium users.

What you’ll be doing:

  • Provide top-tier user support for both free and premium subscribers across web and mobile platforms.
  • Offer personalized assistance to premium users, acting as a trusted advisor and ensuring they maximize the value of our tools and resources.
  • Develop in-depth expertise in our premium product offerings to efficiently resolve complex user queries.
  • Conduct regular checks of the platform, focusing on premium features, to ensure smooth and seamless operations.
  • Collaborate closely with internal teams (Product, R&D, QA) to troubleshoot and resolve technical issues, minimizing user impact.
  • Use your understanding of global financial markets to provide insightful support tailored to user needs.

What you’ll bring:

  • At least 1+ year of experience in customer support, preferably within the financial sector.
  • Strong technical proficiency with web and mobile platforms and the ability to quickly learn new tools.
  • A proven track record of delivering exceptional support, with an emphasis on VIP or premium-tier service.
  • Fluency in English (written and verbal) with excellent communication skills.
  • Ability to manage multiple tickets or projects simultaneously, with effective prioritization and minimal supervision.
  • Familiarity with website management and customer service best practices.
  • High motivation, a proactive problem-solving mindset, and an eye for detail.
  • Preferred experience in financial website management or closely related fields.
  • Solid knowledge of financial markets, instruments, and trends, coupled with a willingness to stay updated.

Who we are:

Investing.com was founded in 2007 and now has over 250 employees worldwide. 

With 60 million monthly unique visitors, 4 billion page views, over 500 million sessions, and coverage of over 300,000 financial instruments, Investing.com is one of the top two global financial websites.

We provide unlimited access to cutting-edge financial market tools—real-time quotes and charts, customized portfolios, personal live alerts, calendars, calculators, and financial insights—completely free of charge.

In addition to global stock markets, we cover world indices, ETFs, commodities, bonds & interest rates, cryptocurrencies, futures, and options. Investing.com strives to be a one-stop shop for traders and investors, with apps available on multiple platforms.

What we offer:

  • A chance to join one of the leading financial markets platforms worldwide.
  • Challenging assignments in a fast-paced, international environment.
  • Excellent benefits and a high-energy working atmosphere.
  • Opportunities for professional growth, creativity, and proactive contributions.
  • A supportive team culture that values initiative, attention to detail, and collaboration.

As with all Investing.com positions, we’re looking for someone self-motivated, meticulous, and resourceful, with the ability to work both independently and as part of a team.

Check out openings on our career website: https://www.investing-careers.com/

Our Privacy Policy:

Your resume and information will be kept confidential.

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