The successful candidate will be part of a wider international team and will be required to handle the website’s support requests, moderate the users’ comments, and conduct a number of daily maintenance tasks.
This role will be carried out during CET office hours, working from home, and on the basis of a freelance contract.
Requirements
· User ticket support
· Experience in support for online companies (web and mobile)
· Good technical understanding (web and mobile)
· Proficiency in English
· User comment moderation
· Site & feed checks
· Excellent written and verbal communication skills
· Broad-based understanding of global financial markets
· Customer support background
· High level of motivation with the ability to work independently and manage multiple priorities
And it would be advantageous if you had:
· Customer service experience in the financial field / Financial markets understanding.
· Experience in website management
· Languages FR/DE great advantage