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Support Agent

Global Operations // Kyiv // Full-time

Investing.com, the leading global financial news & data platform, is seeking a Support Agent to join our dynamic team.

What you’ll be doing:

  • Provide user support with a focus on web and mobile platforms
  • Moderate user comments to maintain a positive community environment
  • Conduct regular site and feed checks to ensure smooth operation
  • Collaborate with the different stakeholders  to resolve technical issues
  • Utilize your broad-based understanding of global financial markets to provide insightful support

What you’ll bring:

  • Previous experience of at least 1+ year in customer support, preferably in the financial field
  • Strong technical understanding of web and mobile platforms
  • Proficiency in English with excellent written and verbal communication skills
  • Ability to manage multiple priorities and work independently
  • Familiarity with website management and customer service
  • High level of motivation and proactive approach to problem-solving
  • Experience in financial website management
  • Knowledge of financial markets and instruments

Who we are:

Investing.com was founded in 2007 and now has over 350 employees across offices in Tel Aviv, Madrid, Shenzhen, and Seoul. With 60 million monthly unique visitors, 4 billion page views, over 500 million sessions, and over 300,000 financial instruments covered, Investing.com is one of the top two global financial websites.

Investing.com offers unlimited access to cutting-edge financial market tools such as real-time quotes and charts, customized portfolios, personal live alerts, calendars, calculators, and financial insights, completely free of charge. In addition to the global stock markets, Investing.com also covers world indices, ETFs, commodities, bonds & interest rates, cryptocurrencies, futures, and options“. Investing.com strives to be a one-stop-shop for traders and investors with apps available.

What we offer:

  • A chance to join one of the leading financial markets platforms worldwide
  • Challenging assignments in a local and international environment
  • Enjoy excellent benefits and a high-energy working environment

As with all investing.com positions – we’re looking for someone who is self-motivated and meticulous, with a creative and resourceful mind, bright, proactive and works well independently and as part of a team.

Check out openings on our career website: https://www.investing-careers.com/

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